Frequently Asked Questions 

1. Why do I need to use a service like Name Change Express to change my last name?

We’ll be the first to admit that changing your name is not a hard task. However it is a very taxing and frustrating experience when you factor the entire experience. Changing your federal documents are pretty routine and straightforward. But take for example the case where you might are a member of the Southwest Airlines’ Rapid Rewards Program. While flying the skies with them, your name on your boarding pass, which must match your driver’s license unless you have a marriage license with you, must also match the name on your Rapid Rewards account to get credit. So what does it take to change your name with them? We’re the only service that actually called them up, researched the matter and provide that instruction and forms if applicable to you. Yes – we just saved you the 20-30 minutes of having to call them up, be put on hold, find out what you need to do, where you need to send things and then your time to prepare a letter to send to the Rapid Rewards team. Don’t get us wrong, they’re great people over there, it’s just not easy to do. Now rinse and repeat because the average bride in the US has 25 accounts with which she needs to change her name.

Keep in mind, we’re the only service that has this level of information. No other service calls companies like Southwest Airlines to find out what is needed for a name change.

2. But don’t I have to give you personal information to change my name?

Name Change Express is committed to helping you with your name change. This help starts by first being very conscientious of your security. Our best security precaution is the simplest – don’t ask you for it in the first place. We’ll never ask you for anything more than your name, address, email and phone number. We’ll NEVER ask you for your social security number, drivers license number, credit card number of anything of the sort. We do ask however with which companies and organizations you are affiliated so we can generate a personalized PDF document. This document has fields into which you can type or handwrite information and never is transmitted.

3. What if I buy your service and don’t find it useful, can I get my money-back?

We are committed to helping you to change your name and are committed to your satisfaction. We provide a 100% money-back guarantee on our Platinum Service. We ask only one thing – give us sincere feedback so we can improve and make our services better for everyone. Contact Customer Support for a refund request – please be sure to include your full name, your email and order number.